FREQUENTLY ASKED QUESTIONS
Can't Proceed to payment?
WHAT SIZE SHOULD I ORDER?
Size charts are available for most items on the Web Stores.
The link to the size charts is located just below the drop-down menus to choose size and quantity.
Many groups, but not all, will request sample kits for your convenience.
Please contact the person in your group who set up the store regarding the availability of samples.
Samples are NOT available at the retail store.
CAN I PICK MY ORDER UP AT THE STORE?
Orders are not available to be picked up from Tricon Sports.
All Web Store orders are processed at a separate location.
Orders will either be shipped directly to you or delivered in bulk to the group.
WHY DID I GET AN E-MAIL WITH A CHANGE TO MY ORDER?
If you received an e-mail receipt with a change to your order it is because the item(s) ordered are either unavailable from the manufacturer or the minimum quantity that item was not met.
You will notice the change to the order total and the amount will be credited to the card you used to complete the purchase.
CAN I STILL PLACE AN ORDER AFTER THE DEADLINE HAS PASSED?
Orders are processed as soon as the store closes in order to deliver items to you as quickly as possible.
Due to that, we are not able to accept any orders once the store has closed.
Contact the person with your group who organized the store to check to see when the store may open again.
CAN I MAKE A CHANGE TO MY ORDER?
You are able to make changes to your order as long as the store is still open.
Please contact us HERE. Include your order number, Last name and any other pertinent information as well as the change that you would like to make.
HOW LONG BEFORE I RECEIVE MY ORDER?
All orders are processed when the store closes, not as they are received.
Your order will be shipped or distributed within 20 business days from the day the store closed.
If an item you purchased is unavailable from the manufacturer you will be automatically refunded and notified via e-mail of any changes to your order.
WHAT IS THE RETURN POLICY?
Due to the custom nature of the apparel all sales are final.
We do not stock or print extra of any Web Store items in the retail store.